Lowe’s Combine homework expertise with AI from OpenAI

In the world of home improvement work. Deciding on the material or how to work at each stage is extremely important and complicated. It requires both budget and specialized knowledge to achieve satisfactory and cost-effective results. Lowe’s One of the leading retail stores of building equipment and materials in the United States, has brought AI technology from OpenAI It helps to enhance the experience with both customers and employees to enhance service and reduce the hidden knowledge gap in sales and customer service.

The Challenges of Home Improvement and the Role of AI

Home renovation work such as changing the floor or renovating the kitchen is not just a matter of buying things and doing what you want, but it is a job that requires a lot of knowledge and experience because customers need a lot of money and really want to get the right results that meet their needs.

However, with 1,700 locations and over 300,000 employees, it was challenging to accurately transfer the knowledge and experience available to customers.

One thing that the Lowe's team Seeing is the "insecurity" of employees when asked questions that cannot be answered. This may cause customers to lose confidence and reduce the shopping experience. This was the beginning of the invention of a system that seemed to have a "smart assistant" in the hands of every employee.

MyLow Companion: An AI assistant that is ready to answer any question

MyLow Companion is an application that combines technology. TO of OpenAI Come to help the staff at Lowe's.

Simply open the app, and employees can instantly ask customers questions about products or solutions. Whether it's the question "What kind of job is this product suitable for?" or "What additional materials do I need?" The AI system will provide fast and accurate answers. Along with the location of the product in the store.

Having MyLow Companion This gives customers better guidance and a greater sense of confidence when shopping because they have employees who are supported with real-time insights.

In addition, assisted customers tend to purchase more products than unassisted customers because employees can properly recommend relevant complementary products.

From Problem to Solution: AI Help every question have an answer

Many customers often don't know what they want but have problems that need to be solved, such as wanting to repaint kitchen cabinets but don't know how to start. How to prepare the surface, to the painting process step by step in one question.

This reduces the time it takes customers days to find information, to just a few minutes.

Lowe's iconic "red shirt" staff are there for customers 24 hours a day, whether they are in the store or need advice online. TO This gives clients access to quality knowledge and services at every stage of the project.

Knowledge Management and Expansion with AI

From the volume of questions generated in Lowe's system more than one million questions per day, both in-store and online. Creating a system that can answer questions quickly and accurately is challenging.

But with OpenAI's technology that allows data processing and generating answers in a short time. Therefore, expanding the scope of services to cover all branches and channels is effective.

The ability to make quick decisions and flexibly modify the system. Lowe's It can respond to customer needs immediately and continuously, which is the key to making customers have a good experience and return to use the service.

Summary of changes and future opportunities

Combining OpenAI's AI with Lowe's Employee Work It's not just about adding technology to the store, it's about changing the way we think and provide services that focus on solving problems and truly reassuring customers.

MyLow Companion has become a tool that gives employees the "extra power" to help customers more efficiently and personally, while enhancing the shopping experience to be as impressive as the first time a customer walks into the store.

In an era where AI is playing a role in all industries, Lowe's It demonstrates a vision of using technology to enhance expertise and confidence in both employees and customers, which is a great example of the creative and real-world use of AI in everyday life.

Technical terms you should know

• OpenAI: The company develops leading AI technologies that create language models and intelligent AI systems, such as GPT, that can accurately understand and respond to human language.
• ChatGPT: A language model developed by OpenAI that can naturally converse and answer questions. Used in the MyLow Companion system to help employees.
• MyLow Companion: The AI applications at Lowe's are developed using OpenAI's technology to help employees answer questions and recommend products to customers.
• AI Training: The process of training AI models with large amounts of data so that they can better understand and respond to the required tasks.

Conclusion from Insiderly

The use of AI in the building materials retail business such as Lowe's MyLow Companion is a clear example of how AI can be used to "democratize" expertise spread across large organizations, providing everyone with quick and easy access to the right information and advice.

future The combination of human and AI will be key to driving the customer experience to the next level. In terms of convenience, accuracy, and satisfaction when choosing products, especially in business segments that require in-depth knowledge and specialized advice such as housework and renovation.

So Lowe's Not just a general building materials store, but a service provider that understands and can truly meet the needs of customers through the power of AI, which is the application of technology to create the best value and experience in today's era.